Build with ♥ for CS, Account Management & GTM Ops
Surface every customer signal
Agents deliver the right signal, at the right time, so your CSMs focus on outcomes, not firefighting.
Trusted by teams at 
★ 5.0 on G2
Build with ♥ for CS, Account Management & GTM Ops
Agents deliver the right signal, at the right time, so your CSMs focus on outcomes, not firefighting.
Every stage of the book
From deal close to expansion. One platform, every motion, with reasoning you can audit.
MuleSoft — $186k ARR, closed Jun 1
◆ Why
Usage decline — 23 → 18 → 14 active users (Mar–May). 3 core modules (Org Chart, Onboarding Workflows, Tax Provider) dark since May 12 — only Employee Directory still active.
◆ Spotlight
Loom · $240k → Upsell. Usage up 47% over 3 months; asked for access to Payroll + Benefits on the last call.
Hi First name,
Saw Loom cross 1,000 actives on Cascade Core this week — a long way from where we started.
Worth 30 minutes on what the next chapter looks like? Schedule here.
◆ Trigger
Activation milestone — Loom crossed 1,000 active employees on Cascade Core.
How it works
Every call, ticket, email, and usage event is structured, scored, and connected — not just another alert.
Agents that work every account
Health checks, renewal prep, escalation flags, expansion signals — running on every account, every day.
agent runs per week across customer accountsHealth across the book
At-Risk Renewals · next 90 days
At-risk renewals, expansion pipeline, health by segment — ask for what you need and Sonora builds it.
faster QBR prep with unified account contextActions · 11 tasks · 2 criticalRenewal outreach, QBR decks, risk escalations, expansion plays — drafted by Sonora, sent with one click.
per week saved per CSM by automating workflowsAsk Sonora · your whole book Customers see the most value in 0 areas — payroll accuracy, workforce analytics, and performance management.
↳ Synthesized from feature requests, team notes & product usage
Plain-English answers across every account — where value is landing, what's at risk, and what to do next — with the reasoning attached. Ask from the app, Slack, or Claude via MCP.
prebuilt templates: QBR, VoC & expansionPre-built connectors
Every call, ticket, email, and usage signal becomes the customer's memory — one that compounds over time.
Customer stories
Customer stories
“We ran a full eval of every CS platform. Sonora was the only one where the AI was the product.”
“Health scores you can actually trust. Every signal is traceable, every score has its reasoning.”
Read the full story →
“We consolidated our entire CS stack to the essentials — and run post-sales far better for it.”
“Fragmented signals, unified into an AI-native experience — insight is finally actionable across the org.”
Encrypted in transit and at rest, monitored 24/7, and never used to train shared models — your accounts, conversations, and context stay yours.
Every signal, folded into action
Live in days, not quarters. See measurable ROI in your first week.
