The Very First CX Engineer Hackathon

The CS role is evolving from manually managing a book of accounts to directing agents that act on customer signals at scale. In this workshop, participants use Sonora to build and deploy proactive and reactive agents that work in parallel across the customer lifecycle.

Proactive agents drive outcomes like adoption, renewal readiness, and expansion, while reactive agents catch stalled onboarding, emerging risk, churn signals, and buying intent. These agents connect signals across product usage, support, email, and external events like executive changes, then take or recommend a concrete action.

Fortune 500 teams already use Sonora to run their books of business agentically. Participants leave with a repeatable pattern for managing far more accounts than one person could cover manually, while keeping human judgment on the decisions that matter.

In partnership with Ocrolus

This hackathon is run in partnership with Ocrolus, a Sonora customer, who will be presenting best practices for how they use Sonora to run agentic post-sales.