Bad call
Detects customers with poor eCSAT scores (less than 4) in the last 2 weeks
One of 51 free, open-source prompts from Sonora — copy-paste-ready AI prompts for customer success and account management, organized by customer lifecycle stage. Copy this into any AI assistant, or run it on autopilot inside Sonora.
Check if [customer name] had any calls with negative eCSAT scores in the last 2 weeks.
Look for: eCSAT scores less than 4.
Return YES or NO, then specify the score, date, and any context about the call.
Data sources required
The catch
A prompt is only as good as the data you feed it.
Run this well and you'll be stitching together 1 disconnected system by hand, for one account at a time — and the answer is only ever as fresh as your last copy-paste. Sonora already has the context, live:
- Meeting transcripts — connected and continuously synced
Inside Sonora this prompt runs grounded in your real customer data, on a schedule, across every account at once — and flags what needs you, before you have to ask.
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