Feature mention
Detects if a specific feature was discussed in calls, emails, or tickets
One of 51 free, open-source prompts from Sonora — copy-paste-ready AI prompts for customer success and account management, organized by customer lifecycle stage. Copy this into any AI assistant, or run it on autopilot inside Sonora.
Check whether [feature name] has been mentioned in recent customer communications at [customer name].
Step 1: Search across all channels
Search the last 60 days of interactions across:
- Meeting transcripts and notes
- Support tickets and cases
- Emails and other communications
Step 2: Look for mentions
Search for any reference to [feature name] including:
- Direct mentions by name
- Descriptions of the feature’s functionality
- Questions about, requests for, or feedback on [feature name]
Step 3: Classify
- YES: [feature name] was mentioned or discussed in at least one interaction in the last 60 days.
- NO: No mention of [feature name] found.
Return YES or NO, then one sentence describing where and when it was mentioned (or confirming no mention found).
Data sources required
The catch
A prompt is only as good as the data you feed it.
Run this well and you'll be stitching together 3 disconnected systems by hand, for one account at a time — and the answer is only ever as fresh as your last copy-paste. Sonora already has the context, live:
- Meeting transcripts — connected and continuously synced
- Support tickets — connected and continuously synced
- Customer communications — connected and continuously synced
Inside Sonora this prompt runs grounded in your real customer data, on a schedule, across every account at once — and flags what needs you, before you have to ask.
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