Low engagement warning
Flags customers showing low engagement — no recent meetings, support contact, or outreach response.
One of 51 free, open-source prompts from Sonora — copy-paste-ready AI prompts for customer success and account management, organized by customer lifecycle stage. Copy this into any AI assistant, or run it on autopilot inside Sonora.
Check if [customer name] has shown low engagement recently.
Look for
- No meetings in 60+ days
- No support interactions in 90+ days
- Low response rate to outreach
Return YES or NO, then explain which engagement signals are missing.
Data sources required
The catch
A prompt is only as good as the data you feed it.
Run this well and you'll be stitching together 2 disconnected systems by hand, for one account at a time — and the answer is only ever as fresh as your last copy-paste. Sonora already has the context, live:
- Meeting transcripts — connected and continuously synced
- Customer communications — connected and continuously synced
Inside Sonora this prompt runs grounded in your real customer data, on a schedule, across every account at once — and flags what needs you, before you have to ask.
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