Unfulfilled feature requests
Identifies customers who have requested features not yet fulfilled
One of 51 free, open-source prompts from Sonora — copy-paste-ready AI prompts for customer success and account management, organized by customer lifecycle stage. Copy this into any AI assistant, or run it on autopilot inside Sonora.
Check if [customer name] has feature requests that remain unfulfilled.
Look for requests that are
- Still pending or in backlog
- Open for 90+ days
- Marked as high priority but not delivered
Return YES or NO, then list key unfulfilled requests and how long they’ve been waiting.
Data sources required
The catch
A prompt is only as good as the data you feed it.
Run this well and you'll be stitching together 1 disconnected system by hand, for one account at a time — and the answer is only ever as fresh as your last copy-paste. Sonora already has the context, live:
- Feature request tracker — connected and continuously synced
Inside Sonora this prompt runs grounded in your real customer data, on a schedule, across every account at once — and flags what needs you, before you have to ask.
More Activate prompts
Feature mention
Detects if a specific feature was discussed in calls, emails, or tickets
Low engagement warning
Flags customers showing low engagement — no recent meetings, support contact, or outreach response.
Multi-product activation
Tracks multi-feature adoption and platform engagement across key products
Roadmap match
Checks if customer feature requests align with a provided roadmap
Usage trend
Tracks whether product usage is growing, stable, or declining vs. the prior 90-day period