Buying intent
Identifies contacts who have expressed interest in trying a new feature or product
One of 51 free, open-source prompts from Sonora — copy-paste-ready AI prompts for customer success and account management, organized by customer lifecycle stage. Copy this into any AI assistant, or run it on autopilot inside Sonora.
Determine whether [Contact] at [Customer] has expressed buying intent or interest in trying a new feature.
Step 1: Search for signals
Review the last 90 days of interactions involving this contact across contact engagement history and meeting transcripts.
Step 2: Look for buying intent signals
- Explicit requests to try or demo a new feature
- Questions about pricing or packaging for additional products
- Statements like “we’d love to try…”, “can we get access to…”, “we’re interested in…”
- Proactive outreach about features they don’t currently have
Step 3: Classify
- YES: At least one clear buying intent signal found in the last 90 days.
- NO: No buying intent signals detected.
Return YES or NO, then one sentence describing the specific signal found (or confirming no signal).
Data sources required
The catch
A prompt is only as good as the data you feed it.
Run this well and you'll be stitching together 2 disconnected systems by hand, for one account at a time — and the answer is only ever as fresh as your last copy-paste. Sonora already has the context, live:
- Customer communications — connected and continuously synced
- Meeting transcripts — connected and continuously synced
Inside Sonora this prompt runs grounded in your real customer data, on a schedule, across every account at once — and flags what needs you, before you have to ask.
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