G2 review candidate
Flags contacts with strong positive sentiment as candidates for G2 review outreach
One of 51 free, open-source prompts from Sonora — copy-paste-ready AI prompts for customer success and account management, organized by customer lifecycle stage. Copy this into any AI assistant, or run it on autopilot inside Sonora.
Determine whether [Contact] at [Customer] is a strong candidate for a G2 review request based on their recent sentiment and engagement.
Step 1: Search for signals
Review the last 90 days of interactions involving this contact across contact engagement history and meeting transcripts.
Step 2: Look for positive signals
- Unprompted praise about the product or team
- High satisfaction language: “loving it”, “game changer”, “really impressed”
- Proactive recommendations or referrals to colleagues
- Strong engagement (multiple meetings, responsive to outreach)
- Positive eCSAT scores (≥ 4)
Step 3: Check for disqualifying signals
Do not flag if the contact has:
- Raised complaints or escalations in the last 60 days
- Expressed frustration or dissatisfaction
- Been unresponsive or disengaged
Step 4: Classify
- YES: Strong positive signals present with no disqualifying signals — good candidate for G2 outreach.
- NO: Insufficient positive signals or disqualifying signals present.
Return YES or NO, then one sentence with the key signal.
Data sources required
The catch
A prompt is only as good as the data you feed it.
Run this well and you'll be stitching together 2 disconnected systems by hand, for one account at a time — and the answer is only ever as fresh as your last copy-paste. Sonora already has the context, live:
- Customer communications — connected and continuously synced
- Meeting transcripts — connected and continuously synced
Inside Sonora this prompt runs grounded in your real customer data, on a schedule, across every account at once — and flags what needs you, before you have to ask.
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